Help with Timecrumbs
Most answers are below. If yours isn't, email us and a person will reply, usually within one business day.
Email support
Tell us what you expected and what happened instead. A screenshot helps.
support@timecrumbs.comSuggest an idea
In Timecrumbs, open Help and choose Send Feedback or Ideas. Pick idea, feature request, problem, or question, write a few lines, and it opens in your email. Every message is read.
Who makes Timecrumbs
Timecrumbs is made by Firmware, LLC, an Idaho company. Email is the fastest way to reach us.
Send a support file
In Timecrumbs, open Help and choose Save a Support File. It saves one file with your version, your settings, a record of any calls to your billing system that failed, and (only if you say yes) three days of window titles. Screenshots and sign-ins are never included. Attach it to your email.
Guides
Step-by-step help for everything Timecrumbs does. Start with Getting started, or see all guides.
Getting started
Install Timecrumbs, the welcome screen, and your first day.
Your day
The timeline, suggestions, drafts, adding entries, and Undo.
The Inbox
Drafts and questions about your time, answered in a click.
Projects
Your list, importing, sharing with your firm, private projects.
Calendar
Connect Outlook or Google Calendar, and the IT approval link.
Billing systems
Connecting, Follow or Match, and what gets sent.
Your AI
Connecting your AI app and the daily catch-up.
Reports and exports
The Week Summary, timesheet exports, and project reports.
Experience trackers
Licensure hours for AXP, NCIDQ, the IAP, and CLARB.
Licenses
Entering your key and moving it.
Moving to a new computer
Bring your data with you.
Troubleshooting
Recording, calendar warnings, missing time, and more.
Notes for IT
For offices installing Timecrumbs on several computers. If your security review needs more detail, email support@timecrumbs.com.
| Item | Details |
|---|---|
| Installation | A standard Windows installer that needs administrator approval. It can also be deployed silently with your usual tools. |
| Data | Stored only on each computer, in the user's own Windows profile. Nothing is uploaded to us. |
| Network | Microsoft or Google, for calendar access if the user connects a calendar (read-only). The user's billing system, or the webhook address they enter, if they connect one. timecrumbs.com, once a day, to check for updates (users can turn this off). Our payment provider, to check the license. Nothing else: Timecrumbs itself never contacts an AI service. |
| AI apps | Only if a user connects their own AI app: the app reads that user's Timecrumbs record through a connector on the same computer, when the user asks or on a schedule the user sets up in that app, and sends what it reads to its own provider under the user's account. Screenshots are shared only if the user turns that on. |
| Telemetry | None. Timecrumbs sends no usage data, crash reports, or activity to anyone. |